Questions, answered
properly

Write to admin@rivanovahealthcare.com from your registered practice address with the product name and your medical registration number. Our medical information desk sends the full prescribing information, composition, pharmacokinetic profile and available stability data within two working days.

Yes. Physician samples are distributed only through our field representatives, only to registered medical practitioners, and strictly in accordance with the Uniform Code of Pharmaceutical Marketing Practices. Samples are marked “Physician’s Sample — Not for Sale” and are never supplied through commercial channels.

Report any suspected adverse event to admin@rivanovahealthcare.com with the batch number, dosage, dates and clinical description. Our pharmacovigilance officer acknowledges every report within 24 hours and forwards qualifying cases to the National Coordination Centre under the Pharmacovigilance Programme of India.

Every secondary pack carries a batch number, manufacturing date, expiry date and a unique serialisation code. Send a clear photograph of the pack along with the batch number and we will confirm authenticity, the manufacturing site and the release status against our batch records.

Submit an enquiry through our contact form selecting “Distribution partnership”. You will need a valid drug licence (Form 20B/21B), GST registration, adequate storage with temperature monitoring, and a qualified registered pharmacist. Our regional business manager completes a site assessment before appointment.

Yes. Monopoly-based PCD franchise rights are granted district-wise on demonstrated performance. Partners receive promotional inputs, visual aids, sample support and protected pricing for the agreed territory, renewable annually against mutually agreed targets.

Minimum order values vary by dosage form and territory; oral solids typically start at one standard shipper per SKU. Opening orders are on advance payment, after which credit terms are extended based on trading history and are documented in the distribution agreement.

Saleable stock may be returned between six and three months prior to expiry, subject to prior written approval and intact packaging. Transit damage must be reported within 48 hours of delivery with photographic evidence and the carrier’s remarks on the delivery note.

We supply 25+ countries across South-East Asia, Africa, the CIS region, Latin America and the Middle East. Registration dossiers are prepared in CTD and ACTD formats, and we support local agents through the full product registration lifecycle.

We furnish Certificates of Analysis, Certificates of Pharmaceutical Product (CoPP), Free Sale Certificates, WHO-GMP certificates, Drug Master Files, process validation reports, stability data under ICH Zone IVb conditions and complete method validation packages.

Yes. We manufacture under customer brands with full technology-transfer support, artwork development, dedicated batch documentation and, where required, customer-nominated raw material sources. Confidentiality is governed by a mutual non-disclosure agreement executed before technical discussions.

We welcome customer and regulatory audits. Facility audits are scheduled with three weeks’ notice, and we maintain an audit-ready state at all times with current site master files, validation master plans and quality manuals available for review.

Our facilities operate under WHO-GMP, Schedule M, ISO 9001:2015 for quality management, ISO 14001:2015 for environmental management, GLP for our laboratories, and FSSAI licensing for nutraceutical products. Details are on our certifications page.

All analytical instruments run on 21 CFR Part 11 compliant software with unique user credentials, role-based access, disabled deletion rights and continuous audit trails. Records follow ALCOA+ principles and audit trails are reviewed by QA before batch release — not after.

Temperature-sensitive products ship in validated insulated containers with calibrated data loggers. Excursion limits are pre-defined per product; any breach triggers automatic quarantine on arrival and a formal investigation before the consignment can be released for sale.

Yes. Our graduate trainee programme recruits B.Pharm, M.Pharm and M.Sc. graduates each year into production, quality control, quality assurance and regulatory affairs, with a structured 12-month rotation and assigned mentors. See current openings.